We offer free tracked shipping to over 35 countries, including the USA, UK, Australia, New Zealand, Europe and more. Orders placed before 29th November 2025 are guaranteed to arrive before Christmas. Don't wait around, our elves are packing fast and stock is flying off the shelves.
Most orders are dispatched within 1–3 business days. Delivery times listed do not include dispatch time.
| Country | Estimated Shipping Times |
|---|---|
| USA | 4 to 10 Business Days |
| Canada | 5 to 15 Business Days |
Most orders are dispatched within 1–3 business days. Delivery times listed do not include dispatch time.
| Country | Estimated Shipping Times |
|---|---|
| UK | 4 to 10 Business Days |
| EU | 4 to 15 Business Days |
| Switzerland/Liechtenstein | 4 to 12 Business Days |
| Norway | 4 to 12 Business Days |
| Iceland | 4 to 15 Business Days |
Most orders are dispatched within 1–3 business days. Delivery times listed do not include dispatch time.
| Country | Estimated Shipping Times |
|---|---|
| Australia | 5 to 15 Business Days |
| New Zealand | 5 to 15 Business Days |
Most orders are dispatched within 1–3 business days. Delivery times listed do not include dispatch time.
| Country | Estimated Shipping Times |
|---|---|
| Japan | 5 to 15 Business Days |
| Hong Kong | 5 to 15 Business Days |
| Singapore | 2 to 10 Business Days |
| United Arab Emirates | 5 to 15 Business Days |
If your shipping country isn’t available above or at checkout, we’re sorry—this is due to shipping restrictions. We're actively exploring options to serve more regions soon.
Refused or Undelivered Orders - If a package is refused or undelivered due to an incorrect or incomplete address, we’ll refund your order once it returns to our warehouse—minus shipping fees and any duties/taxes.
Our parcels are usually delivered without you having to pay any customs duties, import taxes, or additional fees.
However, local taxes may apply at checkout depending on your country or state regulations.
We do our best to combine your items into one parcel whenever possible.
However, some orders may be shipped in multiple parcels to ensure your item arrives safely and to avoid delays caused by customs or handling.
Once your order leaves our warehouse, you’ll receive an email with tracking details so you can follow its journey. All deliveries are tracked and some might be signed for.
We aim to keep returns simple. You can read our Returns & Exchanges policy for full details.
We are Matayi. We craft high-grade moissanite jewellery in genuine sterling silver — luxury sparkle at everyday prices.
